Title

“It will happen again”: What SARS taught businesses about crisis management

Document Type

Article

Publication Title

Management Decision

Publication Date

8-1-2004

Abstract

Important lessons can be learnt from the recent SARS epidemic, which reminds us that despite technology and science, the world is not entirely secure from such outbreaks. In addition to health issues and the toll of human suffering, SARS caused much distress within the business community, especially those companies with operations in emerging economies. We look at what lessons can be and have been learnt from the epidemic, and offer a modified framework of crisis management planning to help businesses deal better with similar epidemics in the future. We are also disheartened that very little concrete action seems to have been implemented to foster contingency planning by businesses, despite the financial impact and crisis brought on by SARS. © 2004, Emerald Group Publishing Limited

Volume

42

Issue

7

First Page

822

Last Page

836

DOI

10.1108/00251740410550907

ISSN

00251747

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